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Currently 2 Vacancies

CLAIMS MANAGER JOHANNESBURG

The ideal candidate should be a leader by nature, comfortable filling a lead role and be able to resolve all problems which come their way.

An ability to deal well with people is essential. The position as claims manager necessitates consulting with co-workers and outside parties and it is therefore crucial that that the candidate knows how to deal with others in a professional, effective and efficient manner.

BEHAVIOURAL DIMENSIONS

  • Complex problem-solving ability – identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
  • Dependability – must be reliable, responsible and able to fulfil obligations
  • Integrity
  • Attention to detail
  • Initiative – a willingness to take on responsibilities and challenges
  • Self-control – must be able to maintain composure; ability to control emotions and anger even in difficult situations
  • Co-operation – maintain a balanced, good-natured attitude towards others
  • Stress tolerance – accepting criticism and dealing calmly and effectively with high stress situations
  • Achievement/effort – establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.

SKILLS

  • Judgement and decision making
  • Time management
  • Critical thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Speaking – talking to others to convey information effectively
  • Active learning – understanding the implications of new information for both current and future problem solving and decision making
  • Negotiations – bringing others together and trying to reconcile differences

 KEY PERFORMANCE AREAS

  • Management and motivation of staff
  • Manage the investigation, evaluation and settlement of claims, applying technical knowledge and human relationship skills to effect fair and prompt finalisation of claims
  • Authorise payment and process claims within designated authority level
  • Manage the verification and analysis of data used in settling claims to ensure that claims are valid and settlements are made in accordance with company practices and procedures
  • Manage the examination of claims investigated by loss adjustors
  • Present cases and participate in discussions at claims committee meetings
  • Establishment and implementation of departmental policies, objectives, performance management and procedures; conferring with management and staff
  • Resolving conflicts and negotiating with others – handling complaints, settling disputes and resolving grievances and conflicts
  • Negotiating favourable terms and agreements with suppliers and service providers
  • Manage departmental service levels
  • Make recommendations to management regarding wordings, suppliers and service providers 

KNOWLEDGE

  • Good communications skills, verbal and written
  • Knowledge of principles and processes for providing customer and personal services including needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
  • Knowledge of administrative and clerical procedures and systems
  • Technical knowledge and interpretation of policy wordings
  • Knowledge of principles and procedures for personnel recruitment, selection and training
  • Computer literacy
  • Managing people’s expectations – staff, service providers and suppliers service levels
  • Managing resources – staff, consumables, electronics etc
  • Ability to learn from mistakes – keeping up with developments and legal training requirements
  • Monitoring and assessing performance of self and others to make improvements or take corrective action

CANDIDATE REQUIREMENTS

  • Matric
  • 15 years’ experience in the short-term insurance industry
  • Short-term Insurance qualifications
  • RE 1
  • FAIS compliant

REMUNERATION

  • Annual CTC package inclusive of a performance-based bonus: Negotiable
  • Pension scheme and Group life insurance 

To apply please email your CV to mailto:This email address is being protected from spambots. You need JavaScript enabled to view it.

 

LEGAL COUNSEL / EXPERT JOHANNESBURG

The ideal candidate should be a leader by nature, comfortable filling a lead role and be able to resolve all problems which come their way.

An ability to deal well with people is essential. The position necessitates consulting with co-workers and outside parties and it is therefore crucial that that the candidate knows how to deal with others in a professional, effective and efficient manner.

BEHAVIOURAL DIMENSIONS

  • Complex problem-solving ability – identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
  • Dependability – must be reliable, responsible and able to fulfil obligations
  • Integrity
  • Attention to detail
  • Initiative – a willingness to take on responsibilities and challenges
  • Self-control – must be able to maintain composure; ability to control emotions and anger even in difficult situations
  • Co-operation – maintain a balanced, good-natured attitude towards others
  • Stress tolerance – accepting criticism and dealing calmly and effectively with high stress situations
  • Achievement/effort – establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.

SKILLS

  • Judgement and decision making
  • Time management
  • Critical thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Speaking – talking to others to convey information effectively
  • Active learning – understanding the implications of new information for both current and future problem solving and decision making
  • Negotiations – bringing others together and trying to reconcile differences

 KEY PERFORMANCE AREAS AND KNOWLEDGE

  • 3 or 4 years law degree.
  • Preferably completed articles / recently admitted to practice as an attorney.
  • Experience in Insurance Law.
  • Supervise in-house liability claims.
  • Liaising between the company and external attorneys in respect of litigious matters.
  • Reviewing claims merit, where necessary.
  • Responding to ombudsman matters, where necessary.
  • Establishing a legal department.
  • Ability to work under pressure.
  • Good written and verbal communication skills.
  • The ability to work unsupervised and as part of a team.

REMUNERATION:

  • Annual CTC package inclusive of a performance-based bonus: Negotiable
  • Pension scheme and Group life insurance

To apply please email your CV to This email address is being protected from spambots. You need JavaScript enabled to view it.